Ken Mills Toyota Privacy Policy
1. Introduction
Ken Mills Toyota is committed to respecting and protecting the privacy of individuals who deal with us, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use and disclose personal information, and how individuals may access and correct their personal information or make a privacy complaint.
We are committed to safeguarding the personal information we hold about you.
2. The kind of personal information we collect and hold
In dealing with you, we may collect personal information including, but not limited to:
• Name
• Address
• Date of birth
• Telephone number(s)
• Email address
• Driver licence number
• Vehicle details (including registration and VIN)
3. How we collect and hold personal information
Generally, we collect personal information directly from you when you contact or deal with us in person, by phone, in writing, or online.
We may also collect personal information from third parties where necessary, such as:
• Vehicle manufacturers
• Finance or insurance providers
• Registration authorities
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information is stored securely, and access is restricted to authorised personnel in accordance with our internal policies.
Where personal information is shared with third parties, we take reasonable steps to ensure those parties have appropriate privacy and security measures in place. When personal information is no longer required, it is de identified, deleted, or securely destroyed.
4. How we use and disclose personal information
We collect and use personal information for purposes including:
• Responding to enquiries regarding the purchase of vehicles, parts, servicing or repairs
• Facilitating vehicle registration, warranty administration and manufacturer requirements
• Arranging finance or insurance at your request
• Providing information about products, services or offers
• Contacting you regarding vehicle recalls, recall programs, service campaigns or warranty matters
• Maintaining accounting, administrative and legal records
• Providing information to vehicle manufacturers for warranty purposes or customer satisfaction surveys
• Any other purpose reasonably related to your dealings with us
Legal requirements
Some personal information is required or authorised by law. This includes, but is not limited to, information necessary to:
• Register vehicles in your name
• Comply with motor vehicle, taxation and regulatory requirements
• Maintain records for vehicle warranties and manufacturer obligations
If you choose not to provide certain personal information, we may be unable to provide you with some products or services.
Finance and credit information
Where we assist you with finance applications, your personal information is collected and handled by the relevant financier. You will be required to review and sign the financier’s privacy statement before your information is submitted. Ken Mills Toyota does not independently assess or retain credit information beyond what is necessary to facilitate the introduction to the financier.
Marketing communications
Where permitted by law, we may use your personal information to provide marketing communications about our products and services. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided.
5. Access to and correction of personal information
You may request access to the personal information we hold about you by contacting the Ken Mills Toyota staff member you usually deal with, or by emailing cs@kenmillstoyota.com.au. We will arrange access in a reasonable manner and timeframe.
If you believe that any personal information we hold about you is incorrect, incomplete or out of date, please contact us at cs@kenmillstoyota.com.au, and we will take reasonable steps to correct it.
6. Privacy complaints
If you have a complaint about how we handle your personal information, please contact us at cs@kenmillstoyota.com.au, outlining your concern and how you would like it resolved.
We will investigate the complaint and respond in writing within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
7. Overseas disclosure of personal information
Ken Mills Toyota may disclose personal information to overseas recipients where necessary to provide products or services, or for administrative and management purposes.
We are affiliated with vehicle manufacturers and original equipment manufacturers that may be located overseas. In the course of doing business with you, we may disclose some personal information to overseas recipients, including but not limited to countries such as Japan and Germany.
We will only disclose personal information overseas where:
• it is necessary to complete a transaction you have entered into; and
• you have provided consent; or
• we reasonably believe the recipient is subject to laws or binding schemes substantially similar to the APPs; or
• the disclosure is otherwise permitted by law.
8. Changes to this policy
This Privacy Policy was last updated in December 2025. We may update this policy from time to time at our discretion. The most current version will be available upon request or on our website.
9. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
Contact details
Ken Mills Toyota Maroochydore Ken Mills Toyota Nambour
82 Sugar Road 107 Coronation Ave
Maroochydore QLD 4558 Nambour QLD 4560
Phone: (07) 5441 1544 Phone: (07) 5441 1544
Email: cs@kenmillstoyota.com.au Email: cs@kenmillstoyota.com.au