I’ve just traded my Prado in at your business for the GXL Fortuner and I just wanted to relate my experience with you.
In my Business life I am the General Manager of a Sunshine Coast Holiday Resort and recognise through that position how absolutely important it is to have great Staff – they can make or break your business!
From the moment I arrived each one of your Staff were courteous and friendly ….. first impressions are everlasting!
I would however like to single out two Staff members whom were particularly friendly, professional in their approach, listened well and provided the sort of outcome that was mutually satisfactory to each party.
Alex Lamb and Megan Bann were exceptional in their approach to the negotiations and I would highly commend them both.
The presentation of the car at takeover was superb……a surprise and very much appreciated!
It has been a fabulous trade / buying experience and these two were the back bone to that experience, and I’ll certainly be recommending Ken Mills Toyota and the team to my friends and contacts.
Neil, May 2017
I would just like to compliment Sam Loch in your parts department at Maroochydore (bald guy and allergic to Nurofen). He is always unfailingly helpful, switched on and a credit to your organisation. I have dealt with him a couple of times, and it is a pleasure to do so.
Roger, April 2017
I was most satisfied with the service and the experience. Staff with whom I had contact were certainly focussed on me as a customer, and treated me with respect and efficiency. I had only one query, which was explained promptly and fully. The issue had already been dealt with as part of the service –good pick up by the service technician!
Thanks for the service,
Rod, March 2017
Yesterday I had my corolla booked in to your Service Department for a Safety Related Recall, and couldn’t have been happier with the friendly, helpful attention I received, knowing that the work was at no cost to me. All concerned need congratulating. Having been driven to work and then have my car dropped off ready for when I finished, made the appointment a breeze!
Monica, February 2017
I would like to take this opportunity to thank the team at Ken Mills Toyota at Maroochydore. Once again, Tim in the Service Dept could not have been more helpful and informative. The spare parts guys have never failed and whoever worked on my 86 presented me with a car that ‘felt’ fresher and healthier than when I handed it in for its 90 000km service. You obviously have a good team working there comprised of very able individuals. Many thanks.??
Mel and Naida, Jan 2017
Since we moved to Buderim five years ago we’ve had 2 Landcruisers and 2 Hiluxs as well as a Corolla, serviced by your people in Nambour and Marooychydore.
We’d simply like to tell you, that on every occasion, we have found your staff members to be first class. Nothing has been too much of a problem for them and they have all been, without exception to be knowledgable and very pleasant. You’ve put together a great team.
Warwick & Vicki, July 2016
We own a 79 series V8 diesel tray top Toyota 2012 model.
We live in the NT and after several attempts with warranty on a noisy gearbox at 50,000klm decided to put up with what we had that is until arriving in Nambour in May almost out of warranty and upon inspection from the Nambour Toyota personnel advised us that they could remedy the problem
Both myself and my wife must say what impeccable service and dedication in the workplace – after one week we were advised to pick up the Toyota and after arriving home in June after 8000klm still running as sweetly as ever and no noise whatsoever
Should we ever require a new Toyota it leaves no doubt in our minds as to where our next new one will come from – we have owned 10 of these Toyotas in the past.
Congratulations from both of us here in the Territory and it is a credit to Ken Mills Toyota and staff the wonderful service provided.
Keith & Sue, June 2016
Professional approach of sales person, customer service was excellent, we as purchasers of vehicle were always listened to and responded to in a very timely manner. Paul should be rewarded as I am involved in the customer service industry and if all my staff were half as good as Paul is I would be delighted.
Professional and courteous and responsive to our many questions and queries. The timeliness of his responses were sensational, I cannot praise this sales person enough and without him we would not have bought this fantastic car.
We spent over an hour with Paul who explained every nook and cranny of the vehicle and again we were empowered during this experience – Wendy, May 2016
I’d like to take this opportunity to express my sheer delight with the high level of customer service and professionalism of your Service Centre Team.
I had my vehicle in for a service yesterday and I was so impressed with the whole experience. From my initial dealings with Kim, to being “chauffeured” to and from work by Rob, and then the full explanation by Tim regarding the work carried out during the service, I have never felt so valued as a customer. And then to top it off today I received a follow up text message from Theresa to make sure everything went well!
What makes this even more impressive is that we did not purchase our vehicle from Ken Mills Toyota.
I commend and congratulate your Service Centre on the superior customer service they provide.
Continue the great work! – Jeni, April 2016
My Toyota Kluger was bought from your dealership in 2010, originally from the Sunshine Coast I moved to Mackay for work in 2006. I have just recently returned and had my car serviced by your company and was extremely happy with the service I received from start to finish. I’m very happy to move home to the coast and receive great service at a fair price, and wanted to let you know the credit your staff are to your business, will definitely be coming back and would highly recommend Ken Mills Nambour – Heath, March 2016
Big thank you to Colette and Dave for making our service experience so helpful and easy
Nothing was a trouble to answer our questions and I felt like they went the extra mile for us and like they would for all of their customers
I have been coming to Nambour Toyota for 20 years (when living in town) and alway received the best service. Good to see nothing has changed
Renovations at looking great too
All the best and thanks again-Scott, February 2016
Great customer service from everybody. Especially Alex and Ruth at Maroochydore. / Quick delivery time. Alex was great to deal with. Down to earth and not too pushy. Just wanted to get me into the right vehicle – Clive, January 2016
I thought I would drop you a line to say how very happy my wife and I were in buying a new Fortuner from Ken Mills. I have had my Hilux serviced there for about 5 years now and again very satisfied. My daughter and son in law bought their Prado from you as did my son when he got a workmate. At the end of the day I kept my Hilux and traded my wife’s car so the Fortuner is now shared.
Ryan Clark looked after us and was an absolute pleasure to deal with. Jason was also great in arranging the various options like rust proofing, tinting etc. I couldn’t go as far as a bull bar at purchase but will get one eventually.
Toyota sent me a survey which I dutifully got 3/4 through and got called away. By the time I got back to it it had “expired”. Pity as I had given Ken Mills 10 out of 10 throughout the various questions.
Thank you and thank you to your team. Have a great Christmas and see you back there when I’m servicing both the Fortuner and Hilux.
Cheers – Brian and Pam – December 2015
Good Morning Julie, Mel & The Ken Mills Toyota Team,
Dave & I would like to formally thank you ALL very much for your help, time and effort in delivering our brand new Prado, officially named Pearl (haha), to us yesterday (Friday 04.09.2015).
We are very impressed with all the amazing staff and the brilliant show room at Ken Mills Toyota and greatly appreciate all your help, friendliness, professionalism and the time you shared with us yesterday upon delivery of our Prado. The coffee was amazing too thanks Jason.
We couldn’t wish for anything more. Ah, well actually we would love to fill the Prado full of babies and children in the near future….haha. That would be Perfect ????
We will definitely be highly recommending you to all our family, friends and work colleagues.
Once again, Thank You all very much. It is greatly appreciated. – Tarnya September 2015
“Last week Joan and I took delivery of our new Toyota Aurion.
The service we received from your Sales Team was superb in every way.
In particular, Paul , Ruth, Jason and Ruth provided helpful, friendly and professional
service in all aspects of our purchase.
We are writing to commend these people to you. Never in all years of purchasing
motor vehicles have we received such excellent service.
We look forward to our continuing relationship with Ken Mills Toyota Maroochydore.
Once again “thank you” to your sales team” – Kevin June 2015
“Ken Mills have a concierge that greeted me in the drive way, and then introduced me to everyone else, this use a unique system that no other Toyota offered. I felt most welcome and by the end of it all, I felt like I was a part of the family. I’ve even popped back in to have a coffee, and a chat. I’ve also recommended a few friends who are shopping for cars.” – Barney June 2015
I wanted to send a quick email to say thank you to the service department – I brought in my new Prado Altitude for its 1,000k check and the young guy that served me was extremely polite and efficient & I really appreciated that they went the extra mile and washed the car when they didn’t have to, being a Saturday.
It’s the small things that make all the difference and I couldn’t fault a thing – So thank you very much for a great experience!
Cheers” – Linda June 2015
“I am writing to you regarding a 70,000km service I had performed on my Toyota Landcruiser on the 6 May, 2015.
Having travelled virtually right around Australia in two separate Toyotas over the years, I would have to say I have NEVER received such fantastic service that your team offers, anywhere else. I am very fussy with my vehicles and your Toyota Service department at Nambour has to be the best I’ve ever seen.
I would appreciate it if you could pass on my sincere thanks to Tony Hunter, Dave Maddern and the mechanic that worked on my vehicle, Shane (I don’t know his surname). I really appreciate their efforts and I want you to know what a fantastic job they do.
As my wife and I are now relocating to the Sunshine Coast, we will be continuing to Service our Landcruiser at Nambour Toyota and at a later stage this year we will hopefully be purchasing a new Toyota Corolla and due to the efforts of your service team we will definitely be buying from your dealership.
THANKYOU very much.” – Tim May 2015